Privacy Policy

Last Updated: August 25, 2026

PouchFlip (“PouchFlip,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors and customers who use pouchflip.com (the “Site”).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you browse our Site, create an account, place an order, subscribe to communications, contact us, or otherwise interact with PouchFlip.

PouchFlip operates in Canada and handles personal information in accordance with applicable Canadian privacy laws.

1. Age-Restricted Website

PouchFlip is intended only for individuals who are 21 years of age or older.

You may be asked to confirm your age when accessing the Site or completing a purchase. We may also use age-verification procedures or third-party service providers to confirm eligibility.

We may collect information reasonably necessary to perform age or identity verification.

We do not knowingly sell products to, or intentionally collect personal information for commercial purposes from, individuals under 21 through our Site.

Our 21+ policy is a PouchFlip website requirement and does not replace any higher legal age or other restrictions that may apply in a particular jurisdiction.

2. Personal Information We Collect

Depending on how you interact with PouchFlip, we may collect the following categories of personal information.

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Account Information

If you create an account, we may collect:

• Account login details
• Account preferences
• Saved addresses
• Order history
• Wishlist information
• Shopping cart information

Order and Transaction Information

When you place an order, we may collect:

• Products purchased
• Order value
• Shipping information
• Billing information
• Transaction status
• Refund information
• Cancellation information

Payment Information

Payments may be processed through third-party payment providers, including Stripe and PayPal.

PouchFlip generally does not directly store your full payment-card number. Payment information may instead be collected and processed by the applicable payment provider in accordance with its own privacy practices.

Age and Identity Verification Information

Where age verification is required, information may include:

• Date of birth
• Age confirmation
• Verification result
• Limited identity information required by a verification provider

Depending on the verification method used, additional information may be processed by a third-party verification provider.

Communications

We may collect information you provide when you:

• Contact customer support
• Send us an email
• Submit a form
• Request a refund
• Make a complaint
• Communicate with us about an order

Device and Website Usage Information

When you visit the Site, we and our service providers may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages viewed
• Time spent on pages
• Referring website
• Clicks and browsing interactions
• Session information

3. How We Collect Personal Information

We may collect personal information in the following ways:

Directly From You

For example, when you:

• Create an account
• Place an order
• Subscribe to emails
• Contact us
• Complete a form
• Request customer support

Automatically

We may collect information through:

• Cookies
• Pixels
• Analytics technologies
• Local storage
• Similar tracking technologies

From Service Providers

We may receive information from service providers, including:

• Payment processors
• Shipping providers
• Analytics providers
• Advertising platforms
• Fraud-prevention providers
• Age-verification providers

4. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Deliver products
• Process payments
• Process refunds
• Create and manage customer accounts
• Provide customer service
• Confirm age eligibility
• Prevent fraud and unauthorized transactions
• Maintain website security
• Improve the functionality and performance of the Site
• Understand how visitors use PouchFlip
• Measure advertising effectiveness
• Personalize certain website experiences
• Send transactional communications
• Send marketing communications where permitted
• Comply with legal and regulatory requirements
• Enforce our Terms and Conditions
• Investigate disputes or suspected misuse

5. Cookies and Tracking Technologies

PouchFlip may use cookies, pixels, local storage, and similar technologies to operate the Site, understand visitor behaviour, remember preferences, and measure advertising performance.

These technologies may be provided by PouchFlip or by third parties.

Google Analytics

We use Google Analytics to better understand how visitors interact with our Site.

Google Analytics may collect information such as:

• Page views
• Sessions
• Approximate geographic location
• Browser information
• Device information
• Referring sources
• Website interaction information

Meta Pixel

We may use Meta Pixel to measure how users interact with our Site and advertisements.

Meta Pixel may be used to:

• Measure conversions
• Analyze advertising performance
• Build advertising audiences
• Improve advertising relevance
• Understand website interactions

Information collected through Meta technologies may be processed by Meta in accordance with Meta’s own privacy practices.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors use our Site.

Clarity may help us analyze:

• Navigation patterns
• Page interactions
• Click behaviour
• Scroll behaviour
• Website usability
• Aggregated session activity

6. Advertising and Analytics

We may use information collected through cookies, pixels, and analytics technologies to:

• Measure website traffic
• Understand which pages are most useful
• Analyze shopping behaviour
• Measure advertising campaigns
• Identify technical issues
• Improve website navigation
• Display or measure advertising

Where required by applicable law, we may seek consent before activating non-essential advertising or analytics technologies.

You may also be able to manage certain cookies through browser controls or cookie-preference tools made available on the Site.

7. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate PouchFlip and provide our services.

Payment Providers

We may share information with payment providers, including:

• Stripe
• PayPal

Shipping and Fulfillment Providers

We may share information such as:

• Name
• Shipping address
• Contact information
• Order details

This information may be shared as necessary to process and deliver your order.

Analytics and Advertising Providers

We may share information with:

• Google Analytics
• Meta
• Microsoft Clarity

Website and Technology Providers

We may use third-party providers for:

• Hosting
• Security
• Website infrastructure
• Databases
• Email services
• Customer support
• Fraud prevention

Age Verification Providers

Where appropriate, we may share information necessary to confirm age or identity eligibility.

Professional Advisors

We may disclose personal information to:

• Lawyers
• Accountants
• Insurers
• Auditors
• Other professional advisors

where reasonably necessary.

Legal Authorities

We may disclose personal information where required or permitted by:

• Applicable law
• Court order
• Regulatory requirement
• Government request
• Investigation
• Legal process

8. International and Cross-Border Processing

Some of our service providers may process or store personal information outside Canada, including in the United States or other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of the country in which it is processed and may be accessible to courts, law enforcement, or governmental authorities under applicable local law.

We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.

9. Consent and Your Choices

Where consent is required, we aim to provide clear information about:

• What information is being collected
• Why it is being collected
• How it will be used
• Who it may be disclosed to
• Any significant consequences associated with the collection, use, or disclosure

You may withdraw consent for certain optional uses of personal information, subject to legal, contractual, and operational restrictions.

For example, you may unsubscribe from promotional emails at any time using the unsubscribe link contained in those emails.

Some information remains necessary to:

• Process an order
• Maintain an account
• Prevent fraud
• Meet legal obligations
• Provide requested services

10. Access and Correction

Subject to applicable law, you may request access to personal information that we hold about you.

You may also request that inaccurate or incomplete information be corrected.

To make a request, contact:

pouchflip@outlook.com

We may need to verify your identity before completing your request.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Complete transactions
• Maintain business records
• Maintain tax and accounting records
• Prevent fraud
• Resolve disputes
• Meet legal and regulatory requirements
• Enforce agreements

Retention periods may vary depending on the nature of the information and our legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Unauthorized disclosure
• Alteration
• Destruction

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through ordinary email unless specifically requested through an appropriate secure process.

13. Email and Marketing Communications

If you subscribe to PouchFlip communications, we may send you information about:

• New products
• Brand updates
• Promotions
• Website updates
• PouchFlip content
• News and guides

You may unsubscribe from promotional communications at any time by using the unsubscribe link provided in our emails.

You may still receive transactional communications relating to:

• Orders
• Payments
• Security
• Account activity
• Customer service

14. Third-Party Websites and Services

Our Site may contain links to third-party websites or services.

PouchFlip is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you use.

15. Privacy of Individuals Under 21

PouchFlip is intended for adults aged 21 and older.

We do not knowingly permit individuals under 21 to purchase products through the Site.

If we become aware that personal information has been collected from an individual who is not eligible to use the Site, we may take reasonable steps to:

• Delete the information
• Close the account
• Cancel or restrict transactions
• Prevent further access

subject to applicable legal requirements.

16. Canadian Privacy Rights

Depending on where you live in Canada, federal or provincial privacy legislation may apply to the collection, use, and disclosure of your personal information.

You may have rights relating to:

• Access to your personal information
• Correction of inaccurate information
• Withdrawal of certain forms of consent
• Information about how your personal information is used
• Information about certain disclosures of your personal information

Additional privacy requirements may apply in provinces such as British Columbia, Alberta, and Quebec.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• New technologies
• New service providers
• Changes in our privacy practices
• Legal or regulatory developments

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Where appropriate, we may provide additional notice of material changes.

18. Contact Us

If you have questions, requests, concerns, or complaints regarding this Privacy Policy or PouchFlip’s privacy practices, please contact:

PouchFlip
Website: pouchflip.com
Email: pouchflip@outlook.com