Terms & Conditions | PouchFlip Canada

Last Updated: August 26, 2026

This website is operated by PouchFlip. Throughout the Site, the terms “we,” “us,” and “our” refer to PouchFlip.

PouchFlip provides this website, including all information, tools, features, products, and services available through pouchflip.com (the “Site”), subject to your acceptance of these Terms & Conditions, our Privacy Policy, and any other policies referenced on the Site.

By visiting the Site, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms & Conditions (“Terms”).

These Terms apply to all users of the Site, including visitors, account holders, customers, and any person who interacts with the Site.

Please read these Terms carefully before accessing or using the Site.

By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access the Site or use our services.

Any new features, products, tools, or services added to PouchFlip may also be subject to these Terms.

We reserve the right to update, modify, or replace any part of these Terms by posting an updated version on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

SECTION 1 – AGE REQUIREMENT AND ONLINE STORE TERMS

PouchFlip is intended only for individuals who are 21 years of age or older.

By accessing the Site or placing an order, you represent and warrant that:

You are at least 21 years old;
You are legally permitted to purchase the products offered through the Site in your jurisdiction;
The information you provide regarding your age and identity is accurate;
You are purchasing products for lawful purposes.

We may require age verification when you access the Site, create an account, place an order, or receive a delivery.

We reserve the right to refuse, cancel, or restrict an order if we are unable to verify age eligibility or if we reasonably believe the order may violate applicable law or PouchFlip policies.

You may not purchase products on behalf of an individual who is under the applicable legal age.

You may not use the Site or our products for any illegal or unauthorized purpose.

You must not use the Site in violation of any applicable federal, provincial, territorial, state, local, or international law or regulation.

You must not introduce viruses, malware, malicious code, or any other technology intended to interfere with or damage the Site.

A violation of these Terms may result in suspension or termination of your access to the Site.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, restrict access, cancel orders, or close accounts where reasonably necessary, including in cases involving suspected fraud, age-verification concerns, abuse, misuse, or violation of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Site or services without our prior written permission.

The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information on the Site.

However, we do not guarantee that all information available through the Site will always be accurate, complete, current, or free from errors.

Information provided through the Site is for general informational purposes and should not be relied upon where more current or authoritative information is reasonably required.

Product details, descriptions, nicotine strength information, images, availability, and other information may be updated from time to time.

We reserve the right to modify Site content at any time without prior notice.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices for products may change without prior notice.

We reserve the right to:

Change product prices;
Modify promotions;
Discontinue products;
Change product availability;
Modify or discontinue features of the Site;
Temporarily suspend portions of the Site.

Where permitted by applicable law, we will not be liable for modifications, price changes, suspension, or discontinuation of products or Site functionality.

SECTION 5 – PRODUCTS AND SERVICES

Certain products may be available exclusively through the Site and may be available in limited quantities.

All purchases are subject to:

Product availability;
Geographic restrictions;
Age requirements;
Order verification;
Payment authorization;
Applicable law.

We make reasonable efforts to display product images, packaging, colours, labels, and descriptions accurately.

However, actual packaging, colours, labels, or product appearance may differ from images displayed on the Site due to manufacturer updates, screen settings, photography, or other factors.

We reserve the right to limit the sale of products to any individual, household, geographic region, or jurisdiction where reasonably necessary or legally required.

We may also limit quantities purchased per order or customer.

Product descriptions, nicotine strengths, flavours, prices, availability, and specifications may change without notice.

Any offer for a product is void where prohibited by law.

Nicotine products contain nicotine. Nicotine is addictive.

Product information provided by PouchFlip is intended for general product-description purposes and does not constitute medical advice.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

We reserve the right to accept, reject, limit, or cancel any order.

We may limit or cancel quantities purchased:

Per person;
Per household;
Per account;
Per payment method;
Per billing address;
Per shipping address.

We may also restrict orders that appear to be placed for unauthorized resale, distribution, fraudulent purposes, or other activity inconsistent with these Terms.

If we cancel or modify an order, we may attempt to contact you using the email address, telephone number, billing information, or other contact information provided with the order.

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for keeping your account information current.

SECTION 7 – PAYMENT

Payments through PouchFlip may be processed by third-party payment providers, including:

Stripe
PayPal

Your use of those payment services may also be subject to the applicable payment provider’s terms, policies, and privacy practices.

Payment must be authorized before an order is processed.

We reserve the right to:

Decline transactions;
Request additional verification;
Cancel transactions where fraud is suspected;
Cancel orders where payment cannot be successfully processed.

Unless otherwise stated, prices displayed on the Site do not necessarily include all applicable taxes, shipping charges, or other fees.

Applicable charges will normally be displayed during checkout before the order is submitted.

SECTION 8 – SHIPPING AND DELIVERY

Shipping availability may depend on:

Delivery location;
Applicable laws;
Product restrictions;
Carrier availability;
Age-verification requirements.

Estimated shipping or delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery delays may occur due to circumstances outside our reasonable control, including:

Carrier delays;
Weather;
Customs;
Address errors;
Holidays;
Service interruptions;
Age-verification issues.

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping terms may be described in our Shipping Policy.

SECTION 9 – AGE VERIFICATION AND DELIVERY

Because PouchFlip offers age-restricted products, age verification may be required before an order is accepted or completed.

Age verification may occur:

During account registration;
During checkout;
Through a third-party verification provider;
Upon delivery;
Through a combination of verification methods.

A valid government-issued identification document may be required where permitted and appropriate.

If the required age cannot be verified, an order may be refused, cancelled, returned, or otherwise restricted.

Additional shipping or return costs resulting from failed age verification may be handled in accordance with our applicable policies and applicable law.

SECTION 10 – RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges, and cancellations are governed by our applicable Return & Refund Policy.

Certain products may not be eligible for return once opened, used, or unsealed due to hygiene, safety, or product-integrity considerations.

If an item arrives damaged, incorrect, or otherwise affected by an order issue, please contact us as soon as reasonably possible.

PouchFlip reserves the right to request:

Photographs;
Order information;
Packaging information;
Other reasonable evidence

before approving a refund, replacement, or other remedy.

Nothing in these Terms limits any non-waivable consumer rights available under applicable law.

SECTION 11 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, platforms, integrations, or services.

These third-party services may include:

Payment providers;
Analytics providers;
Advertising technologies;
Shipping providers;
Age-verification providers;
Website functionality providers.

Third-party tools are generally provided subject to the terms and policies of the applicable third party.

PouchFlip does not control all aspects of third-party tools and services and is not responsible for their independent practices, except where responsibility cannot lawfully be excluded.

SECTION 12 – THIRD-PARTY LINKS

The Site may contain links to websites or services operated by third parties.

These third-party websites are not controlled by PouchFlip.

We are not responsible for the content, availability, privacy practices, security, products, services, or policies of third-party websites.

You should review the applicable terms and privacy policies before using third-party websites or services.

Questions or concerns relating specifically to a third party’s services should generally be directed to that third party.

SECTION 13 – USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, comments, suggestions, feedback, photographs, ideas, or other content to PouchFlip, you represent that you have the right to submit that content.

You agree that your submissions will not:

Violate applicable law;
Infringe copyright, trademark, privacy, or other rights;
Contain knowingly false or misleading information;
Contain defamatory, threatening, abusive, obscene, or unlawful material;
Contain viruses or malicious code;
Impersonate another person.

We may moderate, remove, or refuse content that we reasonably believe violates these Terms or applicable law.

Where you voluntarily submit feedback or suggestions regarding PouchFlip, we may use that feedback to improve our business, products, or services without an obligation to compensate you, unless otherwise agreed in writing.

SECTION 14 – PERSONAL INFORMATION

Your submission and our handling of personal information through the Site are governed by our Privacy Policy.

Our Privacy Policy explains how PouchFlip may collect, use, disclose, retain, and protect personal information.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to matters such as:

Product descriptions;
Product strength;
Packaging;
Pricing;
Promotions;
Offers;
Shipping fees;
Delivery estimates;
Availability.

We reserve the right to correct errors, update information, or cancel an affected order where Site information is materially inaccurate.

Where required by applicable law, customers will receive any rights or remedies that cannot lawfully be excluded.

SECTION 16 – PROHIBITED USES

You may not use the Site:

(a) for unlawful purposes;

(b) to encourage or participate in unlawful activity;

(d) to infringe our intellectual property rights or the rights of others;

(e) to harass, threaten, abuse, defame, or harm another person;

(f) to submit knowingly false or misleading information;

(g) to transmit viruses, malware, malicious code, or harmful technology;

(h) to improperly collect or track personal information belonging to others;

(i) to spam, phish, scrape, crawl, or otherwise misuse the Site;

(j) to interfere with Site security or functionality;

(k) to circumvent age-verification systems;

(l) to falsely represent your identity or age;

(m) to purchase age-restricted products on behalf of an ineligible individual.

We reserve the right to suspend or terminate access for prohibited use.

SECTION 17 – INTELLECTUAL PROPERTY

Unless otherwise stated, the Site and its content, including:

PouchFlip branding;
Logos;
Graphics;
Website design;
Written content;
Product organization;
Images owned by PouchFlip;
Layout;
Software;
Other original materials

are owned by, licensed to, or otherwise lawfully used by PouchFlip.

You may not reproduce, copy, distribute, modify, publish, commercially exploit, or create derivative works from protected Site content without prior authorization, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

SECTION 18 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain the Site and provide accurate information.

However, except where prohibited by law, we do not guarantee that:

Access to the Site will always be uninterrupted;
The Site will always be error-free;
All information will always be completely current;
Every product will remain available;
The Site will be completely free from technical issues.

The Site is provided on an “as available” basis, subject to rights and warranties that cannot legally be excluded.

Nothing in these Terms excludes statutory warranties, consumer protections, or other rights that cannot lawfully be waived.

SECTION 19 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PouchFlip and its directors, officers, employees, affiliates, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Site or services.

This may include, where legally permissible:

Loss of profits;
Loss of revenue;
Loss of data;
Business interruption;
Replacement costs;
Other consequential losses.

Any limitation or exclusion in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

SECTION 20 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless PouchFlip and its affiliates, directors, officers, employees, contractors, suppliers, service providers, and representatives from third-party claims arising from:

Your material breach of these Terms;
Your unlawful use of the Site;
Your violation of applicable law;
Your violation of another person’s rights.

This section does not apply to the extent that such liability results from PouchFlip’s own conduct where liability cannot legally be shifted to you.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 22 – TERMINATION

These Terms remain effective while you use the Site.

You may stop using the Site at any time.

We may suspend or terminate an account or access to the Site if we reasonably believe that you have:

Violated these Terms;
Engaged in fraudulent activity;
Attempted to bypass age verification;
Misused the Site;
Created a material security or legal risk.

Termination does not affect rights, obligations, payments, liabilities, or claims that arose before termination.

SECTION 23 – ENTIRE AGREEMENT

These Terms, together with the policies referenced on the Site, constitute the agreement between you and PouchFlip regarding your use of the Site and services.

These policies may include, where applicable:

Privacy Policy;
Shipping Policy;
Return & Refund Policy;
Cookie Policy;
Other policies published by PouchFlip.

Failure by PouchFlip to enforce a provision of these Terms does not constitute a waiver of that provision.

SECTION 24 – GOVERNING LAW

These Terms and your use of the Site are governed by the applicable laws of Canada and, where applicable, the laws of the province or territory relevant to the transaction or PouchFlip’s operations, without limiting any mandatory consumer protections that may apply to you.

SECTION 25 – CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on the Site.

We reserve the right to update or modify these Terms from time to time.

When changes are made, we may update the Last Updated date at the top of this page.

Your continued use of the Site after updated Terms become effective constitutes acceptance of those changes, subject to applicable law.

SECTION 26 – CONTACT INFORMATION

Questions regarding these Terms & Conditions may be sent to:

PouchFlip
Website: pouchflip.com
Email: pouchflip@outlook.com